Receiving an Incident
Incidents can be sent via NMA or text message, this page will show you how to progress either.
NMA
On receipt of an incident an audible alert and on-screen message will occur.
Tap ‘ACKNOWLEDGE’ to accept the task, a summary of the incident will be displayed. The Status bar will show that you have ‘Acknowledged’ the task
You can swipe left to view more information about the incident, such as the location, incident details, patient details & notes
- Tap ‘MOBILE TO SCENE’ this will open the Navigator and plot your route to the incident location. You will need to tap ‘CONFIRM’ on the disclaimer screen prior to the map view opening.
- On reaching the incident location, press the back button to return to the previous screen, then tap the ‘AT SCENE’ button to update CAD that your are on scene
When on scene, the status bar will show that you are ‘At Scene’.
Text Message
Some incidents are sent via SMS (text message), these are usually auto-dispatched jobs, where CAD has sent the incident details to resources which may be able to attend.
Incidents received this way use the normal text message function of the phone, if you receive a message this way, open the text message via the Messages icon on the phones home screen.
If you believe it is a task which falls within your scope of practice, make a note of the CAD number (usually 3-4 digits) and call control to ask them if they would like you to attend.
